Customer service

We are always happy to help

If you have any questions about the webshop, an order or how to return items, you are always very welcome to contact us. Please note that we do not accept orders over the phone.

Monday – Thursday from 8.00-15.00 and Friday from 8.00-14.00*

Telephone: 0125 226 8440

Mail: contact@masai.co.uk

*Public holiday hours, 2024:

Monday 1 January - Closed

Thursday 28 March - Closed

Friday - 29 March - Closed

Monday 1 April - Closed

Thursday 9 May - Closed

Monday 20 May - Closed

Monday 5 June - 9-12.00

Tuesday 24 December - Closed

Wednesday 25 December - Closed

Thursday 26 December - Closed

Tuesday 31 December - Closed